If using a desktop tower, connect a wired keyboard and mouse to the tower. If using a laptop, simply use the built in keyboard and mouse. A USB extension cable is a good solution if you don’t have any front-panel USB ports.This error appears in Logitech Unifying Software when attempting to connect a Logitech wireless device to your computer. To resolve this issue, you will need to have some way of interacting with your computer. Alternatively, if the receiver has been plugged into the back of a desktop computer or otherwise has metal objects between it and the mouse, that can also cause problems. Still, if you’re working somewhere with lots of radio interference in the 2.4Ghz band, such as from Wi-Fi, there’s a chance the mouse’s signal is being jammed. Modern wireless keyboards and mice rarely have connection issues. So if you’re using a Bluetooth Logitech mouse, check out our guides on resetting Bluetooth on a Mac, fixing Bluetooth problems in Windows 11, and general Bluetooth troubleshooting. Bluetooth can present many different issues. If you’re using Bluetooth, you may want to unpair the device and pair it again from scratch. If it doesn’t have a reset button and it has removable batteries, taking the batteries out and waiting a few minutes before putting them back should reset the device too. Refer to the manual for your specific model. If this automatic update process doesn’t work, you can go to the manufacturer’s website and download the driver package yourself, then run the installer to complete the process.ĭepending on your exact model, there may be a small reset button on the bottom of the mouse or tucked away somewhere else. Press Windows + R and then type devmgmt.msc and press Enter to open Device Manager.If installing the latest Logitech software doesn’t resolve the issue, you can manually reinstall Windows’ default mouse driver: Manually Reinstall Your Mouse Driver (Windows) Head to the manufacturers’ website and look for new software or driver downloads for your mouse.Ĩ. Speaking of Logitech’s software, if your mouse has started acting up after a Windows update, you may need a newer version of Logitech’s software. Then download the Logitech Firmware Update Tool and run it, following the instructions on-screen. If you have a wireless mouse with a fixed USB receiver and no Bluetooth, then you must ensure that Logitech’s software is installed to enable updating firmware to the latest version. Take the time to switch your mouse to the unifying receiver as described above from time to time in case there’s a new firmware update available. While we’re on the topic of the Unifying Receiver, if you’re using your mouse in Bluetooth mode, it can’t update its firmware. It’s as simple as plugging in the new receiver, switching off the mouse, selecting the “Next” button in the app and turning on the mouse when prompted. So, for example, if you buy a mouse and keyboard, each with their own unifying receiver, you only need to use one receiver, not both. Also, each unifying receiver can connect multiple devices simultaneously. Any device that supports a unifying receiver can connect to any unifying receiver. Many Logitech peripherals use the company’s Unifying Receiver technology. Switch Between the Unifying Receiver and Bluetooth If the mouse works correctly on another device, but not on your computer, that suggests the problem is with the computer and not the mouse or its USB receiver.ĥ. To eliminate the computer as a problem, try your mouse on a different computer or device with mouse support. In case this inexplicable mystery has stuck again, plug your mouse or its wireless receiver into a different port to see if it makes any difference. If you’ve accidentally pressed it, it’ll switch to a different profile.Įvery computer user eventually encounters the mystery of a specific USB device working on one USB port, but not another. For example, you can switch between your Mac, PC, Android device, and iPad by pressing a toggle button. Some Logitech mice let you save connection presets for multiple devices. If you have one of these mice, then you can immediately rule out power issues as the reason your mouse isn’t working.Ģ. Some Logitech wireless mice can be used by connecting them directly using a USB cable or will continue to work wirelessly while charging.
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